Terms and Conditions Jommega — Our Platform Usage Guidelines

Welcome to jommega. These Terms and Conditions ("Terms") govern your use of the platform, website, mobile application, and all services offered by jommega ("Platform"). Please read this document carefully and in full before using any part of our platform.

By registering an account, accessing, or using any Jommega service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the Jommega platform.

These terms constitute a legally binding agreement between you ("User") and jommega ("we", "the company"). The preferred language for these Terms is Bahasa Malaysia, though versions in other languages may be available for convenience only.

To register and use jommega's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the date of registration. jommega does not permit underage individuals under any circumstances.
• Is an individual acting on their own behalf and not on behalf of any third party.
• Not on any self-exclusion list or active gambling restriction program.
• Residing in a geographical area where access to the Jommega platform is permitted under local law.
• Not previously banned by jommega for any Terms violation.

Jommega reserves the right to request proof of age and identity at any time. An identity verification process (KYC) may be required before your first withdrawal is processed. Accounts that fail to complete the KYC process within the stipulated timeframe may be suspended pending verification.

Each user is only permitted to hold one (1) account only at jommega. Holding more than one account — whether under the same name, phone number, IP address, or device — is strictly prohibited and may result in all associated accounts being closed and balances forfeited.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes:

• Full name as per official identification document
• Active phone number that can be contacted
• A valid and accessible email address
• Accurate date of birth

You are fully responsible for keeping your account password confidential. Jommega recommends using a strong password and never sharing your login credentials with anyone. We will never ask for your password via email or support chat.

Jommega supports a variety of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is MYR 10 for most payment methods.
• Deposits are credited to your account within seconds upon confirmation from the payment provider.
• Jommega does not charge processing fees for deposits; however, payment providers may apply their own charges.
• Only payment methods registered under your own name are permitted for deposits.

Withdrawal:

• Minimum withdrawal is MYR 50.
• Withdrawals will be processed to the same payment method used for the deposit, subject to the payment provider's policy.
• Withdrawals requiring manual review will be processed within 1–3 business days.
• Jommega reserves the right to request additional verification documents before approving withdrawals that exceed certain limits.
• Bonus funds that have not met the rollover requirements are not eligible for withdrawal.

Jommega offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and special event promotions. All bonuses are subject to additional detailed terms and conditions as stated on our Promotions page.

General terms that apply to all jommega bonuses:

• Only one active bonus is allowed per account at any time.
• Bonuses cannot be directly converted to cash without meeting the specified rollover requirements.
• Each bonus has a set validity period. Bonuses that are unused or whose rollover requirements are not fulfilled within that period will expire automatically.
• Jommega reserves the right to void bonuses if there is evidence of abuse, including but not limited to continuously wagering on near-certain outcomes (low-risk hedging) to meet rollover requirements.
• Bonuses are for personal use only — transferring bonuses between accounts is strictly prohibited.

Jommega reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, particularly if abuse is detected within our system.

All games offered at jommega use a Random Number Generator (RNG) that has been verified and audited by an independent third party to ensure fairness and randomness of game outcomes. Game results are final and cannot be disputed once a round is completed, unless there is clear evidence of a technical failure.

In the event of a technical failure or system disruption during an active game:

• Jommega will review server records to determine the actual outcome.
• If the outcome cannot be determined, the bet will be returned to the player's account.
• Any winnings generated from a technical error or incorrect display are void and will not be paid out.

Jommega is not liable for any losses arising from internet connection disruptions on the user's end. We recommend that players ensure a stable internet connection before starting a session, especially for Live Casino games.

Jommega users are required to conduct themselves in a polite and responsible manner while using our platform. The following are strictly prohibited:

• Using automation software, bots, or scripts to play or interact with the platform.
• Collusion between multiple accounts to gain an unfair advantage, particularly in poker games or wagering.
• Exploiting vulnerabilities or bugs in the system to gain a financial advantage. If you discover a bug, you are required to report it to our support team.
• Any attempt to hack, disrupt, or compromise the security of the platform.
• Obscene language, threats, or harassment directed at dealers or other users in Live Casino games.
• Sharing or selling your account to another party.

Jommega employs a sophisticated fraud detection system. Any suspicious activity will be investigated and the relevant account may be suspended while the investigation is ongoing.

Jommega respects your privacy and is committed to protecting the personal information you provide to us. Your personal information is collected, processed, and stored in accordance with Privacy Policy our comprehensive.

In summary, jommega:

• Using 256-bit SSL encryption for all sensitive data transmissions.
• Will not sell or share your personal information with third parties for marketing purposes without your consent.
• Retaining your transaction information for the period required by applicable legal and compliance obligations.
• Giving you the right to access, amend, and request deletion of your personal data, subject to applicable legal requirements.

By using the Jommega platform, you agree to the collection and processing of your information as described in our Privacy Policy.

Jommega reserves the right to suspend, restrict, or close any account without prior notice if there is reasonable grounds to believe that:

• The user has violated any provision of these Terms.
• Account involved in fraudulent activity, money laundering, or other illegal activities.
• The information provided during registration is false or misleading.
• Account accessed from a restricted region.
• There is a security risk to the platform or other users.

Users may also close their own account at any time by contacting jommega customer support. Prior to closure, any remaining cash balance (excluding bonuses that have not met the rollover requirements) will be returned to the user via their registered payment method.

To the extent permitted by applicable law, jommega shall not be liable for any indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses incurred while playing on the jommega platform.
• Service disruptions caused by system maintenance, third-party failures, or circumstances beyond our control (force majeure).
• Losses caused by unauthorized access to a user's account due to the user's own negligence (e.g., sharing passwords).
• Errors in displayed information caused by temporary technical faults.

Jommega does not guarantee that the platform will always be available without interruption or free from errors. We will take reasonable steps to ensure consistent platform availability, but occasional downtime may occur for maintenance purposes or unforeseen circumstances.

Jommega reserves the right to modify, add, or amend these Terms and Conditions at any time. Significant changes will be communicated to users via:

• Notices displayed on the home page or your account dashboard.
• Email notification to the registered address (for significant changes).
• Update the "Last Updated" date at the top of this document.

Continued use of the jommega platform after changes to the Terms take effect will be considered your acceptance of the amended terms. If you do not agree with the changes made, you must stop using the platform and may request account closure.

We recommend you review this Terms and Conditions page periodically to stay informed of any recent changes.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the Jommega platform in general, our support team is available to assist you 24 hours a day, 7 days a week.